Full Time Assistant Manager

Full Time Assistant Manager

Status: open

Salon or day spa experience is a must!

A day spa manager is responsible for the operations and profitability of the whole day spa. They are to inspire, motivate, supervise and lead a team of highly talented service providers as well as performing front desk duties. The right candidate will be reliable, positive, professional, honest, trustworthy, hardworking with a “go-getter” attitude and adept at juggling multiple tasks at once with grace.

Must be available to work some evenings, Saturdays, and Sundays as needed.

Day-to-day tasks include:

  • Provide a friendly, welcoming experience by greeting guests when they enter the spa.
  • Checking clients in/out, answering phone calls, booking appointments, answering detailed client questions about products/services.
  • Ensure all linens are washed and stored in accordance with the Kansas Board of Cosmetology standards.
  • Ensuring clients feel welcome and have the best experience possible with us, offering water/hot tea upon arrival, taking them to their locker room to change and get ready for their services.
  • Provide all guests with a friendly, accurate and efficient check-out process. Ensure the front desk/lounge areas remain clean, organized and always ready to greet guests.
  • Answer the spa phone in a manner that provides exceptional customer service to every caller. Listen, identify and resolve the caller’s needs. Book, reschedule and cancel appointments in a timely manner and with accuracy
  • Place timely confirmation calls to ensure every guest has a reminder for their appointments.
  • Verify and collect guest payments, ensuring all procedures are followed to protect sensitive guest information, including identity and credit card information.
  • Along with all the Reception duties, the Assistant Manager will also be responsible for Management duties that may include but are not limited to: Employee Schedules, Client questions/disputes, Employee management, opening and closing the Spa, inventory management, monthly/seasonal specials, along with other management duties.

Must excel in the following:

  • Leadership
  • Computer and phone skills
  • Multi-tasking/time management
  • Communication
  • Customer service
  • Organization and task management
  • Strong sales skills

If you are interested in applying for this position, please fill out the application form below

Employment Opportunity Request Form

Please fill out the form below with your information, and we will get back to you as soon as possible.